Founded in 2004, PracticeWise is a dynamic force in youth behavioral health. We believe in improving youth and family well-being by making it easier for treatment providers to access, understand, and apply evidence during clinical care. PracticeWise offers an array of tools to accomplish this, including providing access to dynamic summaries of treatment research findings, distilling evidence-based treatments into their individual (modular) practice components, and facilitating ongoing progress monitoring with visual clinical dashboards. Join us in our mission to enhance the standard of care in children’s mental health and become part of a close-knit professional community working together to nurture the health and well-being of youth, families, and communities.
Position: Business Operations Specialist
Position Purpose:
The primary purpose of this position is to provide operational support and customer service, including order fulfillment, data processing, and support to internal and external customers.
Position Duties:
- Maintain a high level of product knowledge (5%)
- Order Processing and Fulfillment (20%)
- Take customer and consultant orders and enter them into the ordering fulfillment
- Perform website operations to fulfill customer, faculty, and consultant requests
- Tracking order progress and results
- Customer and Consultant Support (20%)
- Monitor incoming communications and assure timely response to customer and vendor queries arriving via email, mail, or telephone
- Provide front-line customer support and triage of issues to other support structures
- Refer specialty issues, such as advanced behavioral health questions, to appropriate support personnel
- Process Management (40%)
- Work closely with operations team
- Sort, log, and route incoming materials, including customer queries and materials for credentialing
- Handle all assigned communication and correspondence including sensitive and confidential
- Track and respond to follow up tasks, requests, and referrals
- Assist in preparing and editing reports, memos, documents and presentations
- Quality and performance management (10%)
- Maintain a tracking of customer issues and results
- Prepare materials for distribution that describe solutions to commonly encountered issues
- Provide regular reports of results as directed by position supervisor
- Reach performance goals set by position supervisor
- Other duties as assigned (5%)
Knowledge, Skills, and Abilities:
- Positive attitude
- Strong interpersonal skills
- Ability to work well with customers and co-workers in a remote team environment
- Conscientious, self-motivated, and independent
- Willingness to identify limitation in product knowledge and make appropriate referrals to co-workers
- Openness to supervision
- Proficient with computer software; specially, Microsoft Office Suite
- The qualified individual will have an above average command of the English language both written and spoken with excellent customer relations skills
Qualifications:
- Bachelor’s degree or equivalent experience
- Prefer experience with teaching, training, or event planning
Work Environment:
Remote work hours are generally Monday – Friday 9am – 5pm ET
Minimal travel
Compensation:
The pay range for this full-time position is $15-$20/hr (40hrs/week). Eligible for company benefits per company policy.
Intangibles:
Passion for working in behavioral/mental health market. Comfortable in small, dynamic, growing environment and team. Well aligned with the PracticeWise Mission, Vision and Cultural Tenets. Enjoy working hard and having fun with other passionate professionals.
Submit Your Interest:
If you are interested, we invite you to submit your interest by sending your resume and cover letter to [email protected]. We look forward to exploring the possibility of working together. To learn more about PracticeWise and our mission, please visit welcome.practicewise.com.
Culture:
PracticeWise is a mission-driven organization that values being a great partner to our customers, investing in the growth of our team, and passionately pursuing our mission to connect people and knowledge to nurture the health and wellbeing of youth and families.
Equal Opportunity Employer | U.S. Citizenship Required